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Maintenance, support & SLA

Website maintenance that prevents problems instead of repairing them.

Updates, security, backups, monitoring and ongoing development under 1 clear maintenance contract. For WordPress, Shopify, Next.js and custom builds. Even if we did not build it.

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— What we do

A maintenance contract for your website, store and software

A website is not a brochure, it is software. Plugins get updates, PHP and Node.js versions reach end of life, certificates expire and attackers scan for known holes every day. The sites we take over as emergency work are rarely broken into by anything ingenious. It was neglected maintenance, and usually there was no working backup either.

Our Care plans keep your site, store or application current: weekly updates on a staging environment, daily backups in a second location, uptime monitoring every minute and a firewall that filters traffic before it reaches your server. When something goes wrong, you hear it from us, not from your customers.

Every plan has a fixed response time and a flat monthly fee, cancelable monthly after 3 months. If you want more than maintenance, we keep building: new pages, features and improvements at a steady rhythm. And if your previous agency left your site orphaned, we take it over.

Dashboard Plate 12 · MAINTENANCE, SUPPORT & SLA
  • 2 business days maximum response on Care
  • 24/7 uptime monitoring, every minute
  • 1× per day backup in a second location
  • 3 months, then cancel monthly

— Components

8 components

What you get.

01

WordPress maintenance & security

Core, theme and plugins updated weekly on staging, then live. Wordfence, WAF and hardening against the attacks WordPress gets every day.

02

E-commerce maintenance

Shopify, WooCommerce or Magento: updates, payment integrations, speed and checkout tests. Before the peak season, not during it.

03

Application & software maintenance

Dependency updates, security patches, error monitoring with Sentry and an SLA for custom builds in Node.js, Next.js or PHP.

04

Monitoring, uptime & performance

An availability check every minute, a Lighthouse run every week. If your site slows down, we see it before Google does.

05

Security updates, patching & backups

Daily encrypted backups in another location, a restore test every month. Critical vulnerabilities get patched outside the regular cycle.

06

Support hour bundles

Small changes, copy edits, new pages: a bundle of hours at a fixed rate, without a quote for every request.

07

Continuous development retainer

A fixed amount of development time every month for new features and improvements, with a roadmap you control.

08

Taking over your existing site

Built by an agency that no longer responds? We do an intake, clean up and take over management. WordPress, Shopify or custom.

Delivered

  • Intake report & risk scan
  • Weekly updates via staging
  • Daily backups (second location)
  • Uptime & error monitoring
  • Cloudflare WAF & hardening
  • Monthly restore test
  • Monthly Lighthouse report
  • Support channel with response time
  • One-page monthly report
  • Documentation & access management

— How we work

→ Process

How an engagement runs.

  1. 01

    Intake & scan

    We inventory your site or application: versions, plugins, hosting, backups, access. You get a report of what needs attention right away.

  2. 02

    Getting it in order

    Overdue updates, missing backups and weak spots get fixed first. Only then does the plan start; you do not pay us to manage a mess.

  3. 03

    Setting up monitoring

    Uptime, errors, speed and security are wired into our dashboard. Alerts go to us, reports go to you.

  4. 04

    The regular maintenance cycle

    Weekly updates on staging, test, then live. Daily backups. A restore test and a one-page report every month.

  5. 05

    Support & ongoing development

    Questions and requests go through 1 channel with a fixed response time. Bigger wishes go on the roadmap.

— Why RABZI

Why RABZI for this work.

01

Maintained by the maker

Maintenance by the studio that builds websites and software itself. We read the code; we do not just click update.

02

Tested before live

Every update runs on a staging copy first. A plugin that breaks your checkout does not get past our test.

03

Evidence for NIS2 and insurers

Patch history, backup logs and restore tests are recorded. When a customer or insurer asks for proof of proper management, you have it.

04

Flat fee, no surprises

Care, Care Pro or Care Enterprise: a fixed monthly fee with a fixed response time. Extra work only after approval, at €115 per hour.

05

Also for sites built by others

Built by an agency that closed or stopped responding? We take it over, without judgment and without a mandatory rebuild.

06

Cancel monthly

After 3 months you stop whenever you want. All access, backups and documentation are yours.

— Pricing

→ Pricing

Pricing for maintenance, support & SLA.

Fixed prices, excl. VAT. Extra work only after approval.

Launch from€95per month

One clear goal, sharply executed. The entry level you keep building on.

  • Care: updates & security patches
  • Uptime monitoring
  • Daily backups
  • Reply < 2 business days
  • Monthly report
Request a quote
Our recommendation Growth from€249per month

More scope, more result. The level we recommend once multiple systems or teams are involved.

  • Care Pro: 2 hours of changes per month
  • Performance checks
  • Reply < 8 business hours
  • Quarterly review
  • Incident priority
Request a quote
Flagship from€495per month

For platforms, multiple brands or markets, and projects where nothing is standard.

  • Care Enterprise: 5 hours per month
  • Reply < 4 business hours
  • SLA with penalty clause
  • Security scans
  • Dedicated contact
Request a quote

— Work

→ All work

Relevant work

Sprints · 24 · 0 · 3.4 wks · 31 Plate 01 · SPRINTS

Illustrative caseOnline marketing agency, Rotterdam · 2026

Fixed white-label sprint capacity under the agency’s brand

24 sites and stores in 12 months

— Frequently asked questions

Questions about maintenance, support & SLA.

01How much does website maintenance cost?

Our Care plans start from €95 per month excl. VAT for updates, backups, monitoring and support with a 2-business-day response time. Care Pro (from €249 per month) responds within 8 business hours and includes e-commerce support and more support hours. Care Enterprise (from €495) responds within 4 business hours. For applications with stricter requirements there is an SLA from €950 per month. Everything can be canceled monthly after 3 months.

02What is included in a website maintenance contract?

As standard: updates of CMS, theme and plugins or dependencies, daily backups, uptime and error monitoring, a firewall, security hardening and a fixed number of support hours with an agreed response time. On top of that, a monthly restore test and a report. What is not included: new features or major changes; we plan those separately or in a development retainer.

03Do you offer WordPress maintenance?

Yes. WordPress is by far the most attacked CMS, precisely because it is used so widely. We work with WP-CLI, staging environments, Wordfence and Cloudflare, and we read the changelogs before we update. Outdated plugins get replaced with lighter alternatives or custom code. Multisite and WooCommerce included.

04Can you take over a website built by another agency?

Yes, we do that regularly. We start with an intake: code, hosting, domains, licenses and access. You get an honest report on the state of the site and what it takes to manage it safely. Sometimes that is an afternoon of cleanup, sometimes a migration. Only then does the plan start.

05What happens if my website gets hacked?

Contact us right away. We put the site in maintenance mode, investigate how the attacker got in, restore from a clean backup and close the hole. Then hardening and monitoring, so it does not happen again. For Care customers this is part of the plan; for others it is a fixed-price recovery project.

06How fast do you respond to an outage?

On Care within 2 business days, on Care Pro within 8 business hours, on Care Enterprise within 4 business hours. Uptime monitoring usually alerts us before you notice, by the way: a site that is down shows up within minutes. For business-critical applications we offer an SLA with availability outside business hours.

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— Knowledge

→ All articles

Keep reading

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Reply < 1 business day · Available for new projects

Have your website maintained by people who understand it.

Send us your URL. Within 1 business day you get a free scan and advice on which Care plan fits. Even if the answer is: none.

Request a free scan See our work

info@rabzi.nl · ...