Definitions and applicability
“RABZI” or “we”: the contractor. “Client” or “you”: the party commissioning work. “Agreement”: the engagement confirmation including scope, price and schedule. These terms apply to every offer and agreement; the applicability of the client’s purchasing or other terms is expressly excluded. RABZI provides services to business clients.
Proposals and formation
Proposals are valid for 30 days and based on the information provided by the client. An agreement is formed by written or digital acceptance of the proposal, or by RABZI starting the work at the client’s request. A Discovery Sprint is credited on a follow-up engagement within 60 days as stated in the proposal.
Performance and cooperation
RABZI performs the agreement to the best of its knowledge and ability according to the described process (discovery, design, build, launch, grow). The client provides the information, content, system access and decisions required in a timely manner; review feedback is given within two business days unless agreed otherwise. Delays caused by their absence may affect the delivery date and, in case of prolonged delay, the price. RABZI may engage third parties for parts of the work and uses AI tools in performance; final responsibility and review remain with RABZI.
Prices, extra work and payment
All prices are in euros and exclude VAT. For a fixed price, the scope described in the agreement applies; changes or extensions are offered in advance in writing as extra work at the hourly rate of €115 or a new fixed price. Payment for projects: 40% at start, 40% at design approval and 20% at delivery. Sprints are invoiced up front; subscriptions monthly in advance. The payment term is 14 days. In case of late payment, statutory commercial interest and collection costs are due and RABZI may suspend work.
Delivery, acceptance and aftercare
RABZI delivers via a preview or test environment. The client tests within 10 business days and reports defects in writing; thereafter the work is deemed accepted. Minor defects that do not prevent use do not block acceptance and are fixed during the aftercare period. For 30 days after go-live, RABZI fixes defects attributable to the delivered work free of charge.
Intellectual property and licenses
After full payment, the copyrights in the work made specifically for the client (designs, code, content) transfer to the client, or the client receives an exclusive, perpetual license where transfer is not possible. Generic components, tools and know-how that RABZI also uses for others remain RABZI’s property; the client receives a non-exclusive, perpetual license to them. Open-source components are subject to their own licenses. Domains, hosting and software accounts are registered in the client’s name. RABZI may use the work in anonymized form as a reference unless the client objects.
Maintenance, subscriptions and availability
Maintenance and Continuous subscriptions have a minimum term of 3 months and can then be cancelled monthly with one month’s notice. SEO subscriptions have a minimum term of 6 months. Response times and activities are described per subscription. Hosting is provided by third parties; RABZI is not liable for outages at those parties but will work to have them resolved as quickly as possible.
Personal data and confidentiality
Where RABZI processes personal data on behalf of the client, the parties sign a data processing agreement. Both parties keep confidential information secret, also after termination. On request, RABZI works under an additional non-disclosure agreement, for example in white-label collaborations.
Liability
RABZI’s liability is limited to direct damage and to the amount invoiced for the relevant engagement, with a maximum of €25,000, and, for subscriptions, to the fees over the last 6 months. RABZI is not liable for indirect damage such as lost revenue, loss of data caused by the client or third parties, or damage caused by changes made by others after delivery. These limitations do not apply in case of intent or deliberate recklessness.
Termination and force majeure
For a fixed-price engagement, the client may terminate early; the work performed and costs incurred until then are invoiced and the work to date is handed over. Either party may dissolve the agreement in case of an attributable failure that is not remedied within 14 days after written notice of default. In case of force majeure, including supplier outages, obligations are suspended for as long as the force majeure lasts.
Governing law and disputes
Dutch law applies to these terms and all agreements. Disputes are first resolved in consultation; failing that, the competent court in the district of RABZI’s place of business has jurisdiction. In case of conflict between this translation and the Dutch text, the Dutch text prevails.